Questions

1. 001Q.What will I receive?
2. 002A.A checked transcript or meeting notes in the format you agree, with speaker labels, references or timecodes as required, delivered as Word and PDF files.
3. 003Q.Do you write formal minutes?
4. 004A.Yes. Formal minutes of the discussion, decisions and actions are written up after the meeting and priced on request.
5. 005Q.When will I hear back?
6. 006A.Within one working day. An enquiry does not hold a date.
7. 007Q.What should my first message include?
8. 008A.The service, duration, deadline and format. For live work, add the date, start time, remote or in-person attendance and a general location. Keep it non-confidential.
9. 009Q.How do I send the recording?
10. 010A.Only once the scope and transfer method are settled: usually a named-recipient Microsoft 365 link or your own secure system. Never through this website or as an ordinary email attachment.
11. 011Q.Is AI used on my material?
12. 012A.Not without your explicit written authorisation. Your material does not go into AI or automated-transcription systems otherwise.
13. 013Q.Who else sees it?
14. 014A.No one else works on it. One transcriber has human access unless you agree otherwise in writing, and the record goes only to the recipients you name.
15. 015Q.How are corrections handled?
16. 016A.Review the document promptly, especially names, numbers, dates and terminology, and report any apparent transcription, attribution, formatting or omission issue within 10 working days, with enough detail to find it; a line number is ideal. Verified errors within scope are corrected free of charge, and issues found later are still considered. A correction does not change what was said, resolve genuinely inaudible audio or convert the document to a different format.
17. 017Q.When do reviewed live notes arrive?
18. 018A.On a date settled before booking, based on the length of the meeting, the format and any recording check.
19. 019Q.Which platforms and locations are covered?
20. 020A.Remote across the UK on an agreed video platform; in person in London and reasonable nearby locations. Multi-day work elsewhere in the UK can be considered.
21. 021Q.Is there a minimum charge?
22. 022A.£30 for recorded transcription; two hours for live note taking. No VAT is currently charged.
23. 023Q.Can a transcript be certified?
24. 024A.No. This is not a certified transcript service, official court reporting or an HMCTS-approved service.
25. 025Q.Can an NDA be signed first?
26. 026A.Yes, before you send source material. It adds to the agreed handling terms rather than replacing them.
27. 027Q.Can I try the service first?
28. 028A.If you have a genuine upcoming assignment, you can ask for a complimentary transcript of up to 15 minutes. Live sessions cannot be trialled.

Terms of engagementConfidentiality and handlingRates